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Pension Padding or Pension Spiking

A broken police car was

Understanding Pension Padding or Pension Spiking

Introduction to Pension Spiking

Pension Padding or Pension Spiking is a practice that involves artificially inflating one’s salary or benefits in the final years of employment to maximize pension payments upon retirement. While the term “thieves, liars, frauds, and scam artists” might be harsh, it is used by some to characterize individuals who engage in this practice. However, it’s essential to approach the topic with a nuanced perspective, as not all instances of pension spiking are necessarily nefarious, but most are.

Motivations Behind Pension Spiking

Pension spiking often occurs because employees, including some in law enforcement, seek to secure a more comfortable retirement by increasing their pension benefits. These motivations can range from genuine financial need to opportunistic behavior aimed at exploiting weaknesses in pension systems.

Methods of Pension Spiking

Various methods are employed to inflate one’s salary or benefits artificially. This can include working excessive overtime, accumulating unused vacation or sick leave, and seeking promotions or pay raises shortly before retirement. Such practices can lead to substantial increases in pension benefits.

The ethical and legal aspects of pension spiking can be complex. Some argue that if these practices are within the rules and policies of a pension system, they may not be inherently unethical or illegal. However, it depends on intent, transparency, and the impact on others, such as taxpayers or fellow employees.

Impact on Public Trust

The perception of pension spiking by public servants, including police officers, can affect public trust in institutions. When members of the public perceive these practices as unethical or unfair, it can erode trust in law enforcement agencies and the government.

Repercussions and Consequences

Pension spiking can have consequences, including budgetary strains on organizations such as police departments. The increased pension liabilities resulting from spiking can lead to financial challenges and potentially affect allocating resources for essential services.

Reform and Transparency

Many discussions and debates revolve around the need for reform to address concerns about pension spiking. Policymakers and organizations may seek to implement measures that enhance transparency, fairness, and the long-term sustainability of pension systems while ensuring ethical practices are followed.

In summary, pension spiking is a controversial practice that can be viewed through various lenses, with some individuals strongly condemning it as unethical or even fraudulent. However, it is essential to consider the complexities surrounding pension policies, legal frameworks, and individual motivations when discussing this practice, as not all instances may fit the same narrative of deceit and wrongdoing. Addressing pension spiking often involves a delicate balance between protecting retirement security for employees and ensuring the fiscal responsibility and public trust of organizations and government agencies.

Pragmatically seeing this phenomenon in person with people I’ve known for decades, it was incredible to watch them turn into almost scrouge-like-looking people skulking around, almost like characters in a cartoon. They turned into unrecognizable trolls, cheap and dirty. Sad but true. I’ve seen this with every family that has a cop in it.

First, they would openly brag about this pension padding, almost giddily uncontrollable glee, later realizing what degenerates they look and sound like, but of course, it is too late to salvage any broken relationships. Some advice for future pension padders: keep your mouths shut and stop asking for free stuff from people you know.

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Justice or Vengence

Justice or Vengence are two concepts often discussed when addressing wrongdoings or offenses of others.

Justice or Vengence are two concepts often discussed when addressing wrongdoings or offenses.

Here are the critical differences between Justice and Vengence:

  1. Motivation:
  • Vengeance: Vengeance is driven by personal emotions, such as anger, hatred, or a desire for retribution. It focuses on inflicting harm or suffering on the wrongdoer in response to the harm caused to oneself or others.
  • Justice: Justice is motivated by fairness, equity, and the upholding of societal norms and laws. It seeks to maintain order, protect rights, and ensure that individuals are held accountable for their actions in a way that is proportionate and impartial.
  1. Emotion vs. Impartiality:
  • Vengeance: Vengeance is often fueled by strong emotions and may result in disproportionate actions or decisions. A desire for vindication can drive it and may not consider the broader context or long-term consequences.
  • Justice: Justice aims to be impartial and rational. It strives to consider evidence, facts, and society’s well-being when determining appropriate consequences for wrongdoing.
  1. Methods:
  • Vengeance: Vengeance can involve aggressive or harmful actions that are meant to cause suffering to the wrongdoer. It may include actions that go beyond what is considered legally or morally acceptable.
  • Justice: Justice relies on established legal systems, rules, and procedures to ensure a fair process. It aims to provide consequences that align with the law and are appropriate to the offense committed.
  1. Long-Term Goals:
  • Vengeance: Vengeance focuses on immediate satisfaction and may not lead to long-term solutions or positive outcomes.
  • Justice: Justice aims to deter future wrongdoing, promote a sense of accountability, and maintain societal harmony.

Here are the fundamental similarities between Justice or Vengence:

  1. Response to Wrongdoing:
  • Vengeance and justice are responses to perceived wrongdoing or harm caused by an individual or a group.
  1. Retribution:
  • Both concepts involve some form of retribution or consequence for the wrongdoer’s actions.
  1. Moral Evaluation:

Both Justice or Vengence involve a moral evaluation of actions. However, justice seeks to align with broader societal values and legal standards, while revenge can be more subjective and driven by personal emotions.

In summary, while vengeance and justice address wrongdoing, their motivations, methods, and overall goals differ. Judge aims to be impartial, lawful, and equitable, while emotions and desire for personal retribution often drive revenge. Societies generally emphasize the importance of justice over vengeance, as justice aims to maintain order and fairness for the greater good rather than perpetuating cycles of harm and retribution.

In a business setting, it’s essential to prioritize justice over vengeance. Fostering a just and ethical environment contributes to a business’s overall success and reputation. Here’s how you can approach justice and avoid vengeance in a business context:

Justice in a Business Setting:

  1. Establish Clear Policies and Procedures:
  • Develop and communicate clear codes of conduct, policies, and procedures that outline expected behaviors and ethical standards for employees, managers, and stakeholders.
  1. Fair Treatment of Employees:
  • Ensure fair treatment of employees by promoting equal opportunities, preventing discrimination, and addressing any harassment or unfair practices promptly and professionally.
  1. Transparent Decision-Making:
  • Make decisions that are transparent and well-documented. Avoid favoritism and nepotism, and base decisions on objective criteria.
  1. Accountability:
  • Hold individuals accountable for their actions in a consistent and impartial manner. Address wrongdoing through appropriate channels, such as performance evaluations, corrective action plans, or professional development opportunities.
  1. Conflict Resolution:
  • Implement effective conflict resolution mechanisms that allow employees to voice concerns and resolve disputes in a constructive manner.
  1. Ethical Leadership:
  • Lead by example. Demonstrate ethical behavior, integrity, and empathy in your interactions with employees, clients, and partners.
  1. Legal Compliance:
  • Ensure that your business complies with all applicable laws and regulations. Engaging in legal activities and adhering to industry standards is essential to justice.

Avoiding Vengeance in a Business Setting:

  1. Emotion Control:
  • Emotions like anger, resentment, and revenge have no place in professional settings. Encourage employees to manage their emotions and address conflicts in a rational manner.
  1. Fair Consequences:
  • If mistakes or unethical behavior occur, ensure that consequences are fair, proportionate, and aligned with company policies and guidelines.
  1. Avoid Retaliation:
  • Prohibit any form of retaliation against employees who report wrongdoing or raise concerns. Encourage a culture of openness and accountability.
  1. Focus on Resolution:
  • Instead of seeking revenge, focus on resolving issues and addressing the root causes of problems. Collaborate on finding solutions that benefit the business as a whole.
  1. Professional Communication:
  • Always maintain professional and respectful communication, even when addressing difficult situations. Avoid personal attacks or confrontations.
  1. Long-Term Objectives:
  • Keep the long-term success of the business in mind. Vengeance may provide temporary satisfaction but rarely leads to sustainable positive outcomes.

Remember that fostering a just and ethical business environment is morally right and contributes to positive company culture, employee satisfaction, and overall business growth. Focusing on justice and avoiding vengeance can create a healthier and more productive work environment.

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Reimagined: 3 people with eyes closed re-imagining

Reimagined is the new 4 Letter word.

The term “reimagined” refers to taking an existing concept, story, or creative work and reinterpreting it in a new and innovative way. It involves significantly changing various elements of the original material, such as characters, plot, setting, themes, or even the overall tone. Reimagining aims to provide a fresh perspective on the familiar, breathing new life into the source material and presenting it in a manner that diverges from the original, offering unique artistic expression.

In storytelling, a reimagined story may retain some fundamental aspects of the original narrative but will often introduce novel twists, alternate scenarios, or updated themes to appeal to different audiences or explore new creative possibilities. The process of reimagining allows creators to draw inspiration from the past while infusing their own creativity and vision, resulting in a fresh and distinct work that stands on its own, separate from the original.

Interview by Variety
Interview By Extra

Reimagined or Adaption

When a story is reimagined, it generally undergoes significant changes in various elements, such as characters, plot, setting, and tone. The extent of these changes can vary widely, from minor alterations to a complete overhaul of the original narrative. As a result, a reimagined story is often considered a distinct creation from the original, and it should be classified as a different story.

The term “reimagining” implies that the creator has taken the core concept or premise of the original story and adapted it in a new and innovative way. Reimagining often aims to breathe fresh life into an existing idea, explore different themes, or cater to new audiences. This process allows creators to put their unique spin on the source material, creating a different creative expression.

It’s important to note that the distinction between a reimagined story and a simple adaptation can sometimes be blurry, as both involve taking inspiration from existing works. However, adaptations tend to stay more faithful to the source material, while reimaginations take creative liberties to a greater extent.

In summary, a reimagined story should be classified as different, representing a new artistic vision and interpretation of the original narrative.

Reimagining = Theft

The act of reimagining something does not inherently equate to stealing. Reimagining is a form of creative expression where individuals or artists take inspiration from existing works but transform them in significant ways to create something new and original. It involves adding unique elements, perspectives, or twists to the original idea, often to bring a fresh and innovative approach to the subject matter.

Stealing, however, involves the unauthorized use or replication of someone else’s work without permission or proper attribution. It is an act of plagiarism or copyright infringement, considered unethical and illegal.

While the line between reimagining and stealing can sometimes be subjective and may lead to debates or legal disputes, there are essential distinctions between the two:

  1. Intent: Reimagining is done to create something different and original, whereas stealing is an attempt to pass off someone else’s work as one’s own or use it without proper authorization.
  2. Transformation: Reimagining involves significant changes and alterations to the original work, making it substantially different, while stealing involves direct copying or replication without transformative elements.
  3. Legal Considerations: Reimagining can be legally acceptable if it falls under fair use or other applicable copyright exceptions, as long as it respects the original creator’s rights. Stealing, however, is illegal and can lead to legal consequences.

To avoid potential legal issues, creators must be aware of intellectual property rights and seek permission or give proper credit when using or reimagining someone else’s work.


Reimagining history, stories, or heroes can be a complex and multifaceted process, and its intent may vary depending on the context and the motivations of the individuals or groups involved. It is inaccurate to broadly categorize all instances of reimagining as a subversive technique to destroy history. Let’s examine the different aspects:

  1. Legitimate Historical Reinterpretation: Historians and storytellers often reimagine history to provide alternative perspectives, uncover hidden or marginalized narratives, and challenge traditional accounts. This legitimate reimagining contributes to a more nuanced understanding of the past, allowing for a richer appreciation of historical events and the people who shaped them.
  2. Artistic and Creative Expression: In literature, films, and other creative mediums, reimagining stories and heroes is a common practice. Artists may reinterpret classic tales to explore contemporary themes, challenge conventions, or make social commentaries. This artistic expression can be seen as a way to keep old stories relevant and meaningful to new generations.
  3. Controversial Revisions: However, there are instances where reimagining can be used with malicious intent to distort history or undermine its accuracy. This is more likely to occur in propaganda, revisionist history, or attempts to manipulate public perception for political or ideological purposes.
  4. Debates Over Cultural Heritage: Reimagining historical figures or stories can sometimes lead to debates over cultural heritage and identity. When certain reimaginings are perceived as disrespectful or misrepresentative of a particular culture or tradition, it can spark controversies.

It’s crucial to differentiate between genuine historical reinterpretation, which contributes to a deeper understanding, and instances where reimagining is used to manipulate or erase aspects of history for political agendas. Respect for the facts, cultural sensitivities, and open discourse about historical narratives are essential to navigate these complexities.

Intellectual subversion, also known as cultural or ideological subversion, is a concept that refers to a long-term strategy or process of undermining the values, beliefs, and institutions of a targeted society or group through various intellectual and cultural means. It is often associated with covert efforts to weaken the existing social and political order from within without resorting to direct confrontation or violence. Intellectual subversion can be used as a form of warfare or influence to achieve political, ideological, or cultural objectives.

Critical characteristics of intellectual subversion include:
  1. Infiltration and Manipulation: Subversive agents or ideologies work their way into influential positions in media, education, arts, and other cultural spheres to propagate ideas that challenge and undermine the prevailing norms and values.
  2. Gradual and Incremental Change: Subversion is typically a gradual and long-term process. It seeks to influence public opinion over time, making society more receptive to radical or subversive ideas.
  3. Discrediting Authorities: Intellectual subversion aims to erode trust in existing institutions, authorities, and cultural symbols. This can lead to a loss of confidence in traditional values and systems.
  4. Promotion of Divisive Ideas: Subversive agents may promote ideologies that sow division, conflict, and polarization within society. This can weaken societal cohesion and make it easier to introduce alternative ideologies.
  5. Manipulating Information and Narratives: By controlling information and shaping narratives. Subversive elements can influence public perception, historical understanding, and memory of events.
  6. Cultural and Ideological Relativism: Intellectual subversion may encourage rejecting absolute values and moral standards. Promoting relativism undermines the existing moral and ethical foundations of society.

It’s important to note that “intellectual subversion” can be politically charged and used to label dissenting or alternative ideas. In some cases, those in power may accuse legitimate opposition or critics of being subversive to suppress dissent. As with any concept, it is crucial to evaluate its use in specific contexts and assess the credibility and evidence supporting such claims.

In conclusion, reimagining history and stories can serve various purposes, from promoting creative expression and cultural dialogue to revising history with questionable intentions. While some reimaginings may challenge conventional narratives and provoke thought, they should not be seen as inherently subversive to destroy history. Responsible and ethical reimagining can contribute positively to society by fostering a deeper appreciation of our collective past and cultural heritage.

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10 Steps to Better Financial Management for a Small Business.

white paper on a vintage typewriter

10 Steps to Better Financial Management

Running a small business can be rewarding but involves financial challenges requiring careful management. For businesses making under $250,000 a year, maintaining a solid financial foundation is crucial for sustainable growth and success. Effective financial management involves understanding your cash flow, optimizing expenses, and making informed decisions. This guide outlines ten essential steps to help small business owners improve their financial management and secure a prosperous future.

Step 1 – Create a Detailed Budget

The first step to better financial management is creating a detailed budget for your business. This involves identifying all sources of income, such as sales revenue and investments, and listing all the expenses, including overhead costs, salaries, and supplies. Analyze your historical financial data to forecast future earnings and expenses accurately. A well-structured budget serves as a roadmap, enabling you to prioritize spending, avoid unnecessary expenses, and ensure you have enough funds for essential activities.

Step 2 – Monitor Cash Flow Regularly

Maintaining a healthy cash flow is critical for small businesses. Monitor your cash flow regularly to understand how money moves in and out of your business. Identify potential cash flow issues in advance and take appropriate measures to address them. Invoice customers promptly and incentivize early payments. Simultaneously, negotiate favorable payment terms with suppliers to optimize cash flow. By closely monitoring your cash flow, you can make informed decisions to avoid cash shortages and improve financial stability.

Step 3 – Separate Business and Personal Finances

One common mistake small business owners make is mixing personal and business finances. Establish separate bank accounts and credit cards for your business to avoid confusion and simplify accounting. This clear distinction will enable you to track business expenses accurately, claim tax deductions efficiently, and gain a comprehensive view of your business’s financial health. Moreover, separating finances protects your personal assets in case of business-related liabilities or legal issues.

Step 4 – Control Costs and Reduce Expenses

Controlling costs is vital for small businesses with limited resources. Regularly review your expenses and identify areas where you can cut costs without compromising quality. Negotiate with suppliers for better deals, explore cost-effective service alternatives, and consider bulk purchasing to secure discounts. Additionally, evaluate your fixed costs and explore opportunities for cost-sharing or outsourcing non-core activities. Maintaining a lean expense approach will increase your profitability and long-term financial stability.

Step 5 – Establish an Emergency Fund

Building an emergency fund is a smart financial strategy for small businesses. Set aside some of your profits to create a safety net that can cover unexpected expenses or tide you over during lean periods. Aim to accumulate enough funds to cover at least three to six months’ essential expenses. An emergency fund will provide peace of mind and protect your business from financial shocks.

Step 6 – Implement Efficient Invoicing and Payment Collection

Efficient invoicing and payment collection processes are crucial for maintaining a healthy cash flow. Invoice customers promptly and clearly outline payment terms and deadlines. Offer multiple payment options to make it convenient for customers to settle their bills. Consider using online payment platforms to expedite the payment process. If you face late payments, implement a polite but assertive follow-up system to ensure timely collections.

Step 7 – Embrace Technology for Financial Management

Leverage technology to streamline your financial management processes. Utilize accounting software to organize transactions, track expenses, and generate financial reports. Cloud-based solutions offer real-time access to financial data, facilitating better decision-making even on the go. Automation can significantly reduce the time spent on repetitive tasks, allowing you to focus on strategic financial planning.

Step 8 – Analyze Financial Performance Regularly

Review key metrics and financial statements regularly to analyze your business’s financial performance. Look at profitability, liquidity, debt levels, and other performance indicators. Compare current data with historical trends to identify patterns and areas for improvement. Use this information to adjust your strategies and make data-driven decisions that contribute to the financial health of your small business.

Step 9 – Invest Wisely for Growth

While managing expenses is essential, strategic investments are necessary for business growth. Identify areas where investments can generate long-term value and profitability. This may include upgrading technology, marketing campaigns, employee training, or expanding product lines. Evaluate potential returns on investment and consider the risks before committing to any new venture.

Step 10 – Seek Professional Financial Advice

When in doubt or facing complex financial decisions, seek advice from financial professionals. An accountant, financial advisor, or business consultant can provide valuable insights tailored to your situation. They can help you navigate tax implications, investment opportunities, and compliance matters, ensuring you make sound financial choices for your small business.

By following these ten steps to better financial management, small business owners can gain control over their finances, optimize cash flow, and pave the way for long-term success. Remember that consistent monitoring, disciplined budgeting, and strategic decision-making are the cornerstones of effective financial management. With a solid financial foundation, your small business can thrive and overcome challenges in today’s competitive landscape.

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Prepare Your Business for a Recession

facade of a grungy abandoned store

Economic recessions are common, but experiencing them at such frequent intervals is unusual. It’s wise to use prosperous periods to prepare for the inevitable downturn.

Understanding the Implications of a Recession

Preparing your business for a recession requires a thorough understanding of the potential implications and challenges that may arise. It is essential to closely monitor economic indicators and industry trends to anticipate an upcoming downturn. Assess your business’s vulnerability and identify potential risks such as reduced consumer spending, increased competition, or disruptions in the supply chain. By recognizing the signs early on, you can take proactive steps to safeguard your business against the negative effects of a recession.

Financial Stability and Risk Mitigation

Maintaining financial stability is crucial during a recession. Take a close look at your financial position and implement measures to mitigate risks. Build up a cash reserve to cover unforeseen expenses or to seize opportunities that may arise during the downturn. Develop a realistic budget that aligns with reduced revenue projections and focus on cost reduction strategies, such as renegotiating contracts, eliminating non-essential expenses, or optimizing your supply chain. Additionally, diversify your customer base and explore alternative revenue streams to reduce dependency on a single market or industry.

Strengthening Business Resilience

During a recession, businesses adapting quickly and demonstrating resilience are more likely to weather the storm successfully. Focus on strengthening your core competencies and enhancing your competitive advantage. Invest in employee training and development to improve efficiency and productivity. Foster a culture of innovation within your organization to identify new opportunities or adapt existing products and services to meet changing customer needs. Finally, maintain open lines of communication with your employees, customers, and suppliers to build trust and manage expectations.

Here are the top 10 ways you can prepare your business for a recession:

  1. Monitor economic indicators and industry trends regularly.
  2. Assess your business’s vulnerability and identify potential risks.
  3. Build up a cash reserve to cover unexpected expenses.
  4. Develop a realistic budget aligned with reduced revenue projections.
  5. Implement cost-reduction strategies and optimize your supply chain.
  6. Diversify your customer base and explore alternative revenue streams.
  7. Strengthen your core competencies and invest in employee training.
  8. Foster a culture of innovation and adaptability within your organization.
  9. Maintain open communication with employees, customers, and suppliers.
  10. Continuously monitor and adjust your strategies based on changing market conditions.


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A Better Solution Than a Domain-Named Email

black and gray digital device

Email is a crucial communication tool in both personal and professional settings. The importance of receiving emails without feeling overwhelmed or stressed, commonly referred to as “not being spamed,” is significant for several reasons. Here are some points to consider:

Receiving Email without Feeling Overwhelmed

  1. Efficient Communication: Email allows quick and convenient communication across different locations and time zones. It enables the exchange of information, documents, and ideas, helping individuals and businesses stay connected.
  2. Organization and Prioritization: Managing emails effectively help maintain an organized workflow. By receiving and categorizing emails appropriately, you can prioritize important messages, respond in a timely manner, and keep track of essential tasks or actions required.
  3. Professionalism and Reliability: A well-maintained email inbox reflects professionalism and reliability. Promptly responding to emails demonstrates respect for others’ time and can positively impact personal and professional relationships.

Gmail: A Better Solution Than a Domain-Named Email

Now, regarding the choice between using a Gmail account and a domain-named email, here’s why Gmail is often considered a better solution:

  1. User-Friendly Interface: Gmail offers a clean, intuitive, and user-friendly interface that is easy to navigate. It provides a wide range of features and customization options to manage your inbox efficiently.
  2. Robust Security: Gmail has advanced security measures in place to protect against spam, phishing attempts, and malware. It uses various mechanisms like spam filters, encryption, and two-factor authentication to enhance the security of your email account.
  3. Extensive Storage: Gmail provides a generous amount of storage space (15 GB for free accounts) to store your emails, attachments, and other files. This eliminates the need to frequently delete or move messages to free up space.
  4. Integration with Google Services: Gmail seamlessly integrates with other Google services, such as Google Drive, Google Calendar, and Google Meet. This integration enhances productivity by allowing easy access to files, scheduling meetings, and conducting video conferences directly from your inbox.
  5. Mobility and Accessibility: Gmail offers reliable mobile apps for iOS and Android devices, enabling you to access your emails on the go. It also provides offline access, allowing you to read, compose, and search emails even when you don’t have an internet connection.

Gmail User-Friendly Interface Robust Security

While a domain-named email can be advantageous for businesses seeking more professional branding and personalized email addresses, Gmail’s robust features, security, and ease of use make it a popular choice for individuals and small to medium-sized businesses.

Ultimately, the choice between using Gmail or a domain-named email depends on individual needs, preferences, and specific business requirements.

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Dont Be Bob

Bob looking confused

A Digital Footprint is essential for every business.

A Website + SEO = New Customers

Bob thinks his customers do not use the internet to find his business.

The best phone call I received this week was from Bob, a business owner who shared his struggles with the current performance of his business. Bob mentioned that his company wasn’t doing well compared to what he referred to as the “good old days.” However, his assertion that he doesn’t need a digital footprint or website because his customers don’t use the internet struck me as unrealistic.

In today’s highly digitalized world, an online presence has become increasingly crucial for businesses to stay competitive and reach a wider audience. Consumers rely heavily on the internet to gather information, compare products or services, and make purchasing decisions. A website and a digital presence allows businesses to showcase their offerings, establish credibility, and provide convenient options for potential customers.

Bob’s assertion that his customer base doesn’t use the internet may be flawed. While some of his existing customers may prefer phone calls and traditional methods of communication, it’s unlikely that all potential customers share the same behavior. Moreover, as generations evolve and technology becomes more ingrained in daily life, it’s becoming increasingly rare for individuals to be completely disconnected from the internet.

Moreover, even if Bob’s current customer base relies primarily on phone calls, there is still potential for growth and attracting new customers who may prefer digital channels. By not having a digital presence, Bob could be limiting his business’s visibility and missing out on opportunities to expand his customer base.

Business owners must adapt to changing market dynamics and consumer preferences. While Bob may have had success in the past without a digital presence, it’s essential to recognize that times have changed, and businesses need to evolve to stay relevant. Embracing digital tools and platforms can help companies to remain competitive and reach a broader range of potential customers.

In conclusion, while Bob’s phone call may have provided insights into his business’s struggles, his assertion that he doesn’t need a digital footprint or website due to his customers’ perceived lack of internet usage appears unrealistic. However, embracing digital channels can help businesses thrive in today’s interconnected world, and business owners need to adapt and explore new avenues for growth and customer engagement.

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shopping cart next to a white paper bag


If you can imagine, I went out today, physically, to shop in a store called Staples. I needed some odds and ends for the office. It felt good to get out and shop in person and not online.

Now that the word line popped into my head when I had all my supplies, I went to pay and stood in line on one of those stupid little dots that everyone has with STAY SIX FEET APART. I anxiously moved up Dot after Dot after Dot only to meet with the counter person (politically correct jargon). After all my items were scanned, I kept my mouth closed; I looked at her, she looked at me; it was an old west standoff. I suppose she thought I would carry all ten items in my hands out to the car and throw them in the trunk with all the rest of my OTHER shopping (which were in BAGS). Not putting items directly into a bag is such a silly concept. I finally actually had to say, “CAN I HAVE A BAG.” I wondered, is this a Staples process? Does the executive team at Staples think that people come out and visit only their store? Is their Customer Experience Executive (more politically correct jargon) ignorant to the shopping experience?

When people come out to shop at multiple stores and have many items to carry. It would be best if you were grateful for people who came to your store and you GAVE them at the very least their FIRST BAG a paper bag for FREE. Yes, Staples, Customer Experience is a thing and it start at the door and ends out the door. #customerexperience